Managing the Blog and FAQ Sections

Managing the Blog and FAQ Sections

To keep your customers informed and improve your website's SEO, Fixly includes dedicated modules for running a business blog and a Frequently Asked Questions (FAQ) section.

1. Creating and Managing Blog Posts

The blog is a powerful tool for sharing repair guides, shop news, or promotion details.

  • Access: Navigate to Site Content > Blog Posts in the admin sidebar.
  • Creating a Post:
    • Title & Slug: As you type the title, the system automatically generates a URL-friendly slug.
    • Excerpt: Provide a short summary (1-2 sentences) that will appear on the main blog listing page to entice readers.
    • Featured Image: Upload an image to represent the post. This image will appear at the top of the article and in social media previews.
    • Content: Use the Rich Editor to write your full article. You can include bold text, lists, and links.
  • Publishing Control:
    • Is Published: Toggle this "On" to make the post visible to the public.
    • Published At: You can schedule posts by choosing a future date. The post will not appear on the site until that specific date and time are reached.

2. Managing the FAQ Section

Providing answers to common questions (like "How long does a screen repair take?") can save your staff hours of phone support time.

  • Access: Navigate to Site Content > FAQs.
  • Adding an Entry:
    • Question: Enter the common question asked by customers.
    • Answer: Use the Rich Editor to provide a detailed response.
    • Sort Order: Enter a number (e.g., 1, 2, 3) to determine the order in which the questions appear on your /faq page.
    • Is Active: You can temporarily hide a question without deleting it by toggling this "Off."

3. Managing Payment Methods

When recording payments on an invoice, you can select from a predefined list of payment methods (e.g., Cash, Card, Bank Transfer).

  • Access: Navigate to System Settings > Payment Methods.
  • Customization: You can add new methods specific to your shop or deactivate ones you no longer accept.
  • Usage: These methods appear as options in the "Payment Method" dropdown when you or your staff record a payment against an invoice.

4. Viewing Registered Customer Devices

As customers use the booking wizard, they have the option to register their devices to their profile for faster future bookings.

  • Access: Navigate to Management > Customer Devices.
  • Device History: This section provides an at-a-glance view of all devices currently linked to your customers, including their Model, Serial Number, and Internal Notes.
  • Linking: Each device is linked to a specific user, allowing you to see exactly which customer owns which hardware.

5. Summary Checklist for Go-Live

Before you officially launch Fixly for your business, ensure you have completed these "Content" steps:

  1. Created at least 3-5 common FAQs.
  2. Verified that your About Us and Contact pages are updated with your business story.
  3. Set your Payment Methods (Cash, Card, etc.) to match your in-store operations.
  4. Published an initial "Welcome" Blog Post to announce your new system.